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Original Comment booked a room at Comfort inn and Suite San diego for 1 kig bed and bunk beds arrived there and they give us the 2 queen bed instead. We ask the front desk and he said your agent booked for 2 queen bed. We try to contact hotel.com costumer support but nobody can help. one agent name Christina try to find another hotel for us and she cancel the one in comfort inn, she transfer us to Harborview inn and suite ( economy class ) and hang up the phone.. she change our hotel but still using the same confirmation number. we try to call again because we already check the harborview room and we dissapointed is totally different with the one we order. we been calling hotel.com agent for 4 hour and get nothing. all my kids stay in the car slept in the car until 10PM. "they only said we can't do anything we already transfer you one" . is this how hotel.com work?? for sure will not return. i need somebody to solve the problem. if you need the screenshot from the original order just let me know i still have it

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