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Original Comment Please reevaluate company policy. Something has to change to accommodate the people in my situation, I can't be the only one. I'm separated from my husband and currently under his insurance until such a time that I have my own. There have been so many snafus, I can't even begin to explain. He has gotten my credit card # when it was supposed to have NOT been kept on file. He's made it where I can no longer get my mail order medicine because of his back nonpayment of his own scripts. I've lost count of how many supervisors I have spoken to and the last time I called it ended with me in tears. Seems it's impossible for me to be responsible for only my scripts, it's past time for me to reorder but I'm told if I place my order with my credit card that that amount will go towards my ex's balance owed. The same if I send in a check. Now my absolute final option is to revert back to my local pharmacy & go month to month and end up paying almost four or five times more for my medicine. I don't know how I'm supposed to be able to afford this. Two years ago I was with Express Scripts for my first time & dropped you like a hot potato shortly after for reasons I won't go into now because this note would be never ending. Over the summer I got a call asking me to return & that "changes have been made to improve our service & your experience". When I called, the service rep assured me that everything would be done in order for me to receive my medication under my current situation hassle & worry free. For three months I have never been through such a run around with a company before. My last conversation with a supervisor ended as follows "don't ever contact me again asking me to come back". I know your company could care less about my current standing with you and rest assured the feeling is mutual. The only thing is, it's going to hurt me more than it hurts you because I'm getting hit in the pocketbook.

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