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Original Comment I just received my NordicTrack incline trainer x7i on Monday Jan. 16, 2015. I actually paid to have the machine assembled. Immediately i noticed the console had several scratches, there were scratches and dents on the handles as well. I took pictures and the delivery guy also took pictures. I tested the machine to see if the motor was quiet. Unfortunately the machine produced a loud sawing type noise. Immediately I got on the phone with customer service. After spending several hours on the phone, I was told a new motor will be sent and once the part arrive the service guy will come out to service the machine. Later on I encounter another problem. The monitor lights up but nothing displays and the machine doesn't turn on. I called customer service again and was informed that a part will be placed and the service guy wil come out once the part has arrived. My issue is I purchased this machine online through the website, why isn't it working? Did NordicTrack send me a used machine. Also why should a service guy come out, shouldn't NordicTrack replace the machine ASAP? NordicTrack is advertising one of the top of the line excercise equipment but the machine is crap. This is not good. Please help me with my issue. I have a machine that cost $2000 but it's not working....really???

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