FTD.com Corporate Office

FTD.com corporate office headquarters location, phone number, address and feedback

Please find details for the FTD.com corporate office below. We do our best to keep this information current, but if you are aware of any updates to the FTD.com corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
FTD Group, Inc.
United Online, Inc.
3113 Woodcreek Dr.
Downers Grove, IL 60515
United States
Phone: 630-719-7756

FTD.com Corporate Office Comments

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23
Jan

Posted by Vickie


1/23/24 5:42PM

Ordered flowers to arrive today at funeral home. Received a email well after the arrival time indicated. Flowers Not available to deliver. What the hell! I am at home removing from surgery and cannot attend the funeral. I ordered the flowers because I cannot attend !!!!!! This was extremely important to me. I ordered thru FTD because I felt confident in their reputation. What a failure!!!! I am so upset. Then the representative asked if I wanted the arrangement delivered in 3 days. Are you kidding me!!! How inappropriate was that remark. Bad service' that puts it mildly.

10
Nov

Posted by Anonymous


11/10/23 4:39PM

My husband passed away 3 weeks ago
And today was our anniversary. I always ordered flowers for him so I decided to keep the tradition agoing today.
I selected a beautiful arrangement for delivery today- on our anniversary.

I got this email this afternoon :

Hi chris,

The local florist has attempted to deliver your order to chris tennyson but was not successful. We have advised the florist to reattempt delivery ASAP after contacting the recipient.

Click here to see the latest update on your order.

Sincerely,
FTD Customer Care Team

Unfortunately for the florist I have been home all day and nobody attempted to deliver anything- and the weather was fine. In fact I had exterminators here servicing the house.

After calling customer service ( the operator was very nice and robotic) I found out that there was no way flowers could be delivered today.

I asked to speak to the supervisor.
15 minutes later there was no supervisor so I tried to work with the operator. After inquiring about another florist that could deliver I was told there were not any. She offered a free upgrade if delivered tomorrow and then 50% off. All unacceptable.

What a negative heart wrenching experience you
gave me today. I was hoping the flowers would cheer me up & remind me of happier days-unfortunately that was not the case.

Massive failure on so many levels.

Chris

07
May

Posted by Me


5/7/21 3:56PM

FTD can't even give a legitimate phone number to contact them. If you have friends or relatives in India, you may be able to get a message through. I doubt it though. For the price of flowers, I would think that a big old company like Freakin' Toads & Delinquents (FTD) could hire American!

13
Apr

Posted by Lou


4/13/20 12:40PM

Hello, I just wanted to let you know, as a Gold member for a long time, I am so disappointed as to what I experienced this Easter weekend with FTD. On April 4th I ordered Eater Flowers for an elderly family friend, order 72051266918 They were suppose to be delivered on Friday 4/10.
No flowers were delivered on 4/10, 4/11 or Easter 4/12. Calling many times to customer service number indicated no one was available to answer calls.Your Website keep telling me a florist was assigned to deliver. No matter how hard I tried to reach a live person to find out what was going on, I reached a dead end.I even received a survey request even before flowers were delivered that I used to give the worse rating. I requested the order be canceled since it was three days past due and a refund returned to me immediately.
This morning, 4/13, I get a call from the recipient stating the flowers were delivered.
What an insult this is. Three days late. All someone had to do is call me to say the flowers could not be deliver and refund my money. I would have gone to a local Florist or even Stop and Stop to purchase and deliver the flowers myself. FTD should have been managing timely delivers. No calls or messages from anyone. That's terrible customer service.
I want my refund for the order and I want a refund for my recently paid Gold account membership. Please look into this very negative event ASAP.

14
Feb

Posted by Anonymous


2/14/20 11:59AM

Never Ever. Use. Ftd Completely Ruined. My Valentines. Day Because They. Dont Know What The Are. Doing Help Line. Peaopl Very Very. Rude!!!!! Nevr You Them. Again They Really. Dont. Care About There Customers!!!!!!!! Better Off With. 7-11 Flowers!

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