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Original Comment I and my daughter are interested in joining anyone else wanting to start a class action lawsuit. Some suggestions to help us prepare better for an easier win,...Please take notes, record dates, length of calls, how many people you were transferred too and get as many names, I'd #'s, (tho most will claim they don't have any or can't give them out.) Ask for CEO's name, number and address, (again, it's highly unlikely you'll get it, but ask and record answer.) If you are going to record call, whether you try and make yourself sound like a "pre-recorded machine", or find wording and manner that you can declare this info without causing the rep to hang up, try to legally get anything you can to back up your version of the process you've had to go through. If nothing else works, get a non-relative to listen in on the conversation, you can say something like, "sorry, we're on speaker phone, I'm a little hard of hearing. You can exaggerate a little, but don't lie. Try to find out what country they are operating out of, ASK for Corporate office, even though you won't get it. Ask them to slowly explain any steps they've taken to resolve your problem and reasons why they havent. Also ask them to read any previous notes that were recorded concerning your old, new and ongoing issues. I know it's difficult, but as much as your possible, be nice and professional. My email address is [email protected], I hope others are out there that have some ideas to add, like "what kind of lawyer do you contact about class action suits", and any other info we should be gathering, but please keep notes of EVERYTHING, even the tone of voice, attitude, ect of customer service rep or technical support person...and make sure you distinguish between the two, but when describing "attitude" describe it as "technical" as possible. Don't just say "Bad attitude", instead say, "Raised pitch and volume of voice, spoke with harshness resembling rudeness, commented on my inability to understand simple instructions, ect." Emotionally remove yourself as much as possible. But seriously, as consumers, we deserve the respect, courtesy and resolution that our money pays for.

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