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Original Comment Absolutely APPALLED by their service. I originally signed up for the recommended basic plan after telling the representative that my family's main usage for internet was AppleTV/Netflix. After watching 1 movie on Netflix, my data was exceeded for that month which meant painfully slow internet service for the remainder of the data period. Finally, I got sick of not being able to pay my bills online or check my email because it was taking up to 11 minutes for a single page to load. So I called and increased my data usage. I was now paying $80/month and was still going over my data usage. At this time, I also discovered that I had been signed up for auto draft bill payment when they surprisingly took $120 out of my checking account. I called them to get to the bottom of it and I was informed that I was prorated for my usage of the old data plan and charged for the entire month of the new data plan, which I had for less than two weeks of that data period. So I was double charged that month. When I told them that I had not authorized auto draft bill payment they informed me that I could opt out of it for a payment of $10 a month to be emailed a bill. EMAILED. I was fed up. Not only could I not understand anyone I talked to on the phone, but every time I turned around, they were trying to get more money out of me for a terrible service. I finally asked around and found out that I could get cable internet in my area for $35 a month without the dreaded data allowance. Then came my adventure in canceling my account. After an hour spent on the phone with a representative offering me "discounts" I was finally told that I had verbally agreed to a 24 month contract and would be charged a $400 contract cancellation fee. I had been a HughesNet customer for less than two months at this point and had not been happy since the beginning. Throughout this hour long phone call, I was offered various options that made me feel like they must assume the general public is just full of idiots. The "discounts" I was offered were going to cost me almost $800 in the long-run. I decided it was cheaper to just agree to the $400 cancellation fee than to pay $800 in "discounts" over the next 21 months of my contract. Once I finally got through to the representative that i did not want to remain a customer, that not matter how low they could get my monthly bill, I was still paying for internet that was not usable 70% of the time, he became exceedingly less friendly. He even proceeded to tell me that he didn't know what my family was watching on Netflix that much, but to him it "seemed excessive." I don't recall asking his opinion about my data usage nor caring what he thought about it. He also informed me that I just needed to log into my Netflix account and make sure we were watching everything in "low quality." I'm sorry, I don't believe in paying $80/month for internet service and having to watch everything in low-quality. Working with this company has been one of the worst experiences of my life. I am now paying $35/month for cable internet with no data allowance, all of the HD netflix shows I want and no rude representatives with thick accents telling me that my internet usage "seems excessive."

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