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Original Comment I call consumer cellular at least 4 times a day with hold times lasting forever. I called again tonight and took advantage if what you refer to as a call back. I did this twice with no call back. I called 3 or 4 more times and was told the hold time could be up to 15 minutes. Now I started calling ar 6:30 PM eastern tine. I never for a call back nor did anybody answer my numerous calls. All total I held waiting to speak to someone for about 2 and a half hours. If you were closed it would've been nice to be informed. I'm still waiting for my 2 call backs I requested. I HATE THIS COMPANY. NEVER EVER BEEN SATISFIED.. Wrote the CEO with many complaints and like my phone calls to consumer cellular, I've heard nothing. Now I understand why their customer servuse people are so rude and no nothing. They all take after the CEO of the company.

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