Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment November 10, 2015 I physically took my router into the W. Sahara, Las Vegas location, turned it in, cancelled my service and paid a final bill of $64.07. I now receive a bill for $29.89. After speaking to a representative on the phone he said no such payment was showing on my account. I explained that I have the cc receipt in my hands to prove that it was paid. He said he couldn't help me, I would have to go into the Cox store and talk to them. I explained that I am traveling and unable to do that. He still WOULDN'T help me or make an adjustment! I have insisted a manager call me and resolve this issue immediately. THIS IS NO WAY TO DO BUSINESS! The store has COX on the door and they should resolve the issue. I am contacting the better business bureau, consumer affairs and the Nevada Attorney General and reporting their dishonest business practice.

Feedback

Your Name

Your Email

Verification