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Original Comment On 5/29/2016 I inadvertently made a reservation via Booking.com at your Best Western Hotel in Danville, Illinois, when in fact I wanted to make the reservation for your Best Western Hotel in Danville, Pennsylvania. This was done at 10:57am and when I realized my mistake at 3:38pm, I immediately contacted Booking.com and was treated very gracefully and they immediately made contact with the hotel in Illinois and was informed that the manager was not in and would not return until after the holiday. During the period from the managers return and today (6/7/2016) several contacts by Booking.com and myself went unanswered, until finally today the response was that the management would not waive the cancellation fees and I would have to pay the amount of that charge. During this waiting period I made the correct reservation at the correct hotel with the assistance of Booking.com. I realize that I made an error but, only a short few hours had passed when I attempted to make the necessary correction. I am completely dissatisfied with this response and had I not already made the corrected reservation I would have booked a different hotel chain. This will be the very last time that Best Western will ever receive my business and that of my family and friends as well.

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