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Original Comment Hello, I have tried multiple times since Christmas to reach your customer support via online as directed and to no avail, no one has replied. I purchased a steam card FOR $50 from Game Stop a day or two before Christmas as a present to my dad. When I took the card to him, I downloaded steam and purchased a $19.95 game (TYCOON) for my dad. The game played 2 hours and stopped. I tried to fix it, but I couldn't get it to uninstall to reinstall, nothing! I then messaged customer support as soon as I got a chance and was advised the game played for 2 hours and to get a refund I am over the limit???? REALLY?? THE MESSAGE READ: We are unable to refund this purchase to your Steam Wallet at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).......I tried to download 2 more games and neither of them play either. I tried to message your customer support again and NOTHING! NO reply at all THIS TIME. The fact that i am paying for these computer games and getting no game does not work for me. That's called stealing.. you are taking my money and giving me nothing in return. My dad is in a wheelchair and this is all he does, play games. He was so excited for his present and he gets nothing but a STEAM card! I would like someone from your corporate office to please contact me ASAP so we can rectify this matter. I look forward to hearing from you soon. Thank You, Marie

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