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Original Comment I cancelled my Hughes net service because I rarely used it, but when I did try and use it, it was not working, I was paying my bill etc, they said in addition to my normal bill it would cost 110.00 for someone to even come out to investigate, well I canceled my service, sent all the equipment back and it was received in March, I called and was told I had zero balance, well about 3 weeks later I received a box with a letter in it saying they had not received my equipment and if I didn't return it they would charge my account, I was livid, Immediately called them and they once again said I had a zero balance, disregard that letter and the box, I did so, well last week 2 months later, they charged my card after my account was closed over 300.00, I called and every representative gave me the same story, I would have to wait 10 days to process the credit, I told them that this was not a valid charge, it was their mistake, they are suppposed to immmediately reverse the transaction if they know it was their error it is not an ordinary charge on a current customer, well every representative will put you on hold and then eventually disconnect, people should complain to this company, there is no internal customer service escalation for matters such as this where clearly they have summarily given themselves a two week loan off of your account, I called my bank and they said this practice is probably not legal and they are handling it as fraud.

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