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Original Comment I booked a reservation and pain in full in early June. Then I modify one of the bed types a couple of days before my arrival. I received a confirmation that the change was made. When we are arrived, which I booked 7 rooms on two separate reservations, I was told at the hotel that the one that I changed was actually cancelled. When I tried to reach Hotel.com the put me on hold for 20 min. at international rates, then disconnected me. When I called back for another 20 min they could not solve the problem. Ended paying for the rooms again. When I returned to the US I called 3 more times, 2 times told they would call me back within a 3 hour window. No return call. With each call I have to repeat the history as they of course have no notes in their system. The lack of customer service and the inability to reach someone who can solve the issue it simple awful. It appears that Hotel.com has no interest in taking are of their customers.

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