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Original Comment After waiting over and hour on three separate days I finally reached an actual voice in your customer service call center this morning. I purchased an Apple IPhone on July 25, 2019. The phone failed a few days ago and Consumer Cellular REFUSES to stand behind the warranty. They have me taking this phone all over creation, to Best Buy, to the Apple Store, etc. The supervisor that I spoke with was rude and about as helpful as nothing. When I asked to speak with a manager she informed me that the managers don't speak with customers. Really? WTF kind of company doesn't allow their managers to speak to customers with unresolved issues? Because of this we are leaving Consumer Cellular and will be more than happy to share this experience with friends, family and colleagues when asked how we like your company's service. Your commercials are false and misleading as we are not receiving anything in the way of state of the art customer service you advertise and judging by the comments on this site not many others are either.

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