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Original Comment My mothers service was discontinued as we did not receive the information to requalify. I did not know that the service was disconnected until we bought her a new phone and tried to switch the service. On May 14th I called and spent hours with the folks at safelink trying to validate her account to make it active. After about 2 hours the jackass on the other end refers me to the National Verifier so I can requalify there. He also says he will send out the "form" I tried to upload the documents and was not able to. So today in my spare time I was able to upload the documents to the national verifier with success. They immediately qualified mom for her service. So back on the phone I go to safelink and their wonderful chat function. It took over five hours and money calls later to finally have safelink to know my mom qualified for services. We have to now wait seven to ten business days for service. which no one can tell us why. this story is not even half of what happened today with safelink. They are horrible with no customer service skills and certainly are programed on what to say. Very disappointed in the service I received today.

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