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Original Comment Went into Ralph's this evening. A team member named Courtney was in the self checkout. There were no bags to be found. Since she was busy horse playing with another co worker she did not even acknowledge I purchased 2 bags. I asked her if I could have a bag and she pointed to a bag left aside and said that's all we got. I then said I paid for two bags. Courtney the replies well they were free anyways. I then replied oh perhaps a sign about the no bag charge Is necessary. She then walks past me angrily and grabs a handful of bags and placed them on the wire rack. She passes by me and my 11 year old daughter and says dumb ass. I asked pardon me and she just ignored me. I found another team member and asked for the manager and she said the manager is on break. I asked if she could have the manager who's name she gave me as Julie call me back. Because I did not receive a call I reached out myself only to find that Courtney kept answering the phone. Finally after 5 calls. I get a different response. It was interesting to find that Julie answers the phone by saying how can I help you this is Julie the manager. I then said are you the manager Julie she said yes. I then asked for the number to corporate because staff is playing with the phones and Julie says again how can I help you. I replied I need to speak with the General manager she then placed me on hold and seconds later a get a gentleman who says I'm the assistant manager. And I am on top of Julie. I asked who is Julie and he said the manager. I asked how is the assistant on command over the manager and he then asks if he can help me. I told him I was not satisfied with the guest relations told him the issue and he said I'm sorry. You can feel free to call the Ralph's 800 number for corporate. Absolutely disgusting to say the very least. If team members don't want to work they should stay home. This store needs customer service training. Management is to blame as they are responsible for their employees and they are a direct representation of their leader. I advise immediate correction and retraining or hire new staff. What a shame.

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