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Original Comment i hope that no one will do business with this company. their customer service department is rude will lie to you and in my case cancel my order with my knowledge. i ordered a bagger from troy bilt on 1 july 2020. i used my visa debit card to order the bagger. with in hours of my order troy bilt charged my account for 374 dollars and 49 cents. not a problem. the web page said i will my product with 5 to 6 days. this bagger is on backorder so on 7 july 2020 troy bilt hit my card again for 374.49 causing me to be overdrawn in my account. waiting for over 5 hours to chat on line with someone because every time i got down to the fourth position the chat would kick me out. so i spent the next 2 hours on the phone waiting to talk to customer service. when a agent got online they were rude and told me that troy bilt does not charge till the product is shipped and that every 5 or 6 days troy bilt will send out pending transaction to my bank for the $374.49. come to find out troy bilt is supposed to cancel the first hold on the money before they hit it again. i called the headquarters and the operator acts like you are calling the cia because they cannot put you in contact with any manager of customer service or any other office. when i got to talk to a manager named Phil he told me to contact my bank because troy bilt has not received andy money from my account and to call him back after i talked to my bank. well i talked to my bank and found out that the money is in troy bilt account waiting processing and the bank said every time troy bilt hits my card they will put it in hold for troy bilt. well i called this liar named phil back and he refused to talk to me but not only that after he told me he would keep my case open i find out he canceled my order. this al capone company still has my 374 dollars and 49 cents and they have 5 days to return it to my bank according to my bank. think about this people before you buy any product from al capone company called troy bilt. they will take your money within hours but take 5 days to give it back to you even after they cancel your order with out having the common courtsey to tell you. if you have a problem with any product or order expect to wait hours for a rude person to talk to you and if you complain they will cancel your order and lie you the whole time. please stay away from this company worst custormer service in america

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