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Original Comment We've used this netspend account since our kids were in college, 2000. Never ever had a problem til today. We got an alert of an unauthorized payment at 2:04.am that we did not make. We called number on card and were advised that no stop payment could be made due to,it be pending. But instead waiting til it posted and file an I,vestigztion that would take 10 days before I got our money back. This is,hog wash, stop payments can be issued to stop this pending payment and they refused it. I've called all the number I can found. Emailed and faxed. Nothing!!!!! I called the Austi. # listed above and they just hang up on you since operstor stays away from her desk. I can't even talk to an American person it seems they're all in,China where maybe the hacking is going on. I can't wait 10 days. It seems that netspend is aiding and abbetting these hackers instead of helping the consumer that pays for;the use of these cards the. The corporate refuses to,help.

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