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Original Comment To be honest, Budget was so bad I created an account just to leave a review. I booked reservations about over a month ago and got a confirmation email. I called 2 days before the move to add something to reservation, and they said my booking wasn't confirmed. After they dug deeper, they realized it was their mistake and admit as much and said they would escalate this to the manager, and I would get a call back in at least 2 hours, but everything should be all set. I received no call in 4 hours, so I call back. It is the same routine accusing me of messing up and realizing it was their mistake, escalating it to the manager and telling me I will get a call in the next 2 hours. 3 hours go by, and no call. I call back this time they apologize and tell me they will escalate this to the highest level. I was weary and told them the situation before, and they promise I will get a call. <br /> <br /> 2 hours later, no call. So I call back knowing that the office closing in an hour and a half. So I ask to speak to the manager to solve my issue. I was bounced around and put on hold for an hour and a half to run out the time until they were off the clock. Then they transferred me to the manger which ran reservations, not customer service!! She wasn't even able to leave a note that I called. She told me I was &quot;out of luck&quot; and that there was nothing I could do but call back tomorrow as the office was closed. I am moving in 2 days and spend all day figuring out if I have a truck to move or need to book another one, and they couldn't tell me. They keep jerking me around until the office closed. Now I move in 24 hours and might have to pay an extra $600 to rent somewhere else because it is so late. DO NOT GO WITH BUDGET.

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