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Original Comment I attempted to call and make a complaint while at the store located on Billy Graham, Charlotte NC. We had an issue while trying to order at the drive thru window with an unprofessional and more than ignorant male by the name of Quan. When asked his <br /> name he said &quot;Rick James&quot;. We requested that he call the police after he asked my car to leave the line. While waiting Quan came outside the store and grabbed his crotch. I truly expected better customer service from a restaurant let alone a so called &quot;Manager&quot;. For goodness sake he was yelling gang slang representing the &quot;Cryps&quot; instead of defusing a customer service issue. I drove out my way to come here for this trash..what a horrible experience from Wendy's. People like Quan is why we see such senseless crime on the daily news. Wendy's should consider providing customer service training to all employees including Managers in the whole Charlotte area. ????

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