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Original Comment I am a weekly shopper at DSW, but no more. I bought a Coach bag a couple of weeks ago, using the rewards points I had accumulated. It was too small, so I returned it last week. They gave me $2.72 back and said the rewards I earned to buy it would be returned to my account. I've heard this one before and was right to be worried. Yet again, they did not return my $70-plus dollars to my account. I called and emailed customer service repeatedly, I called the store where I returned the purse, I emailed customer service all my receipts again and again, and generally spent my afternoon on this. It gets worse, since they have my charge card on file, they actually went ahead and charged me for something I already bought. My once or twice visits to DSW are done and I'm now out about $100. This has happened before and they told me out of "courtesy" they would restore my points. Is it a courtesy to refund a customer the refund she is due? I've had it. :(

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