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Original Comment The way NetSpend has been treating it's customers lately has been pathetic. I have used NetSpend for years now and receive all my money on my account and uae it for everything. It's been a week and a half since my card was cancelled due to unfamiliar transactions and the woman told me I'd have my card in 24-48 hrs as courtesy and it's been as I said 1 week and a half. I have contacted customer service so many times and for a week now they won't answer and are saying they are busy on their machine and hanging up. I have wrote them twice have not received a response. I waited a week and half for a card I was told I'd get in 24-48 hours and can't even get through to someone for a week now?????? I did what they suggested on the recording and wrote them TWICE also no response. This has gotten to the point I had to western union money to be able to do anything and I want the fees reimbursed. It is not ok what they are doing and not allowing anyone to even contact them. Just had to pay to order a card to come in 24-48 hrs since it's not come and I need to be reimbursed for that fee. I looked up corporate and you guys say hit 1 to leave a general message than hang up when I hit 1. You can't expect people to trust in you to have accounts and money of ours and make it impossible to get through or even get a darn card. No regular bank would ever do this and neither should you guys.

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