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Original Comment I bought a C6 bike in January. After three weeks it broke . They intentionally make it impossible to return. First off , they do not accept return comments through emails . . They do not accept returns unless you get a return authorization number from their customer service which is impossible to get a hold of. Three phone calls 90 minutes later I get the authorization number. Then I find out I have to pay the shipping fee for the broken equipment, $400. Three months after I shopped the bike to them , and they revived it. No sign of my money. Absolute silence from them. I started contacting them on Twitter , they used pandemic as an excuse , they promised me someone will call me in 2-4 days. A week later , still no phone call and no money.

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