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I would like to bring your attention to my experience at Duane Reade on 50 th St and BroadwayNY, NY . I have been shopping at this store for several years and the quality of the staff has deteriorated to an un believeably low level. I see staff members on their cell phones and actually sleeping behind the counter as customers are trying to get their attention for assistance. I have noticed one employee whose name is Todd who is consistently busy and being helpful to customers. I have witnessed him coming to work and immediately straightening aisle as his fellow coworker sit by doing absolutely NOTHING. I watched for about 10 min (as I frequent this store )and am amazed at Todd's work ethnic In comparison to his coworker. How is it that one person is working and others are on their phones as customers are waiting for asistance? How do you run a business this way? The shelves are often messy and in some cases empty. I have watched this store go downhill as it seems it is poorly managed of late and things are only getting worse. I will be moving my prescription service elsewhere as of today. I have also noticed the amount of people stealing and no one ever says anything to them even when a police officer is there. This is an unsafe place to shop.


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