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Original Comment I just had my eye exam on Saturday August 14. <br /> During this exam. I found the man that was doing my testing to be very cold and I almost felt like it was a job to do my exam for him. I had to ask what everything and every test he was performing on my eyes and had to pry any information I received about my eye exam from him<br /> When speaking to the eye Dr. I found him to be extremely nice and he was able to answer any questions I may have and had great suggestions for me on my options to see better. He was a very thorough Dr that I spoke to on a monitor in my exam room. <br /> When it came to the order I g process of my exam. What a nightmare. I had purchased my own frames that I really liked online. So I had brought them with me. <br /> When I asked about no line bifocals. I was told that I could not get that option because I was using my insurance. This was also the case with ordering transitions lenses. So they said. I am covered for exam and testing by my insurance company and am allowed $200.00 spending limit on my glasses. I also had a contact lense exam at this appointment so that I could once again wear contacts instead of my glasses all the time. I was never once questioned about my contacts and never given any contact lenses to wear out. I was told straight up that if you use your insurance. You cannot add anything to your glasses. But if you don't use your insurance. You can add anything. That is just crazy. So because I paaay for extra vision insurance. I can't have a no line bifocal added to my lenses or transitional lenses added so that I don't scratch my lenses by wearing the extra clip in sun glasses which look terrible. ?????<br /> I called my insurance company on Monday and questioned about the no line bifocal and the transition on the lenses. My insurance company informed me that I have a $200.00 allowance for my glasses and anything above and beyond that would have to be paid by me. Which I completely understood. <br /> So now you tell me why I walked out of that store without contacts and without the glasses that I will feel comfortable wearing for the next year. <br /> When I called the store back. I was placed on a lengthy hold for so long twice that I had to eventually hang up Also at this store I was informed that they cannot change my order. My exam was as I said done on Saturday and this was now Monday morning when I called the store to see if they would indeed add the no line and transition to my lenses. I was told that &quot; Oh no we couldn't do that. They have been ordered already. Ok. They are ordered but I was told by my technician that they would probably arrive on the 28th of August. There is no way that my glasses were already made and being shipped back to me by Monday morning. She should've or could've called the business that they order the lenses from and added this to my order before they are made which is what I was trying to do in the first place. Instead. I was once again told no. <br /> I would like to k ow what is going on with this store. Or is this with every Vision Works store. <br /> This is the treatment I received and I walked out of the store without being able to see anything. No glasses. No contacts.<br /> Please help me with this situation. I am not saying the store name in this post. But if I do not receive an answer or help in this matter. I will be forced to reveal the exact location so that people do not visit that site. <br /> My email is [email protected]. My name is Vickie Please. Any help you can give me would be very much appreciated in this case.

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