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I was in the Georgetown Kentucky office 450 connector road on February 25, 2022 and was told I need a much higher prescription than I have. I was told they would order a trial pair before I purchased the lenses due to me never having this special kind before. I never heard back I called 5 times in over a month to find out if my lenses were there and on my 5th call is when they decided to tell me they never ordered them. I wasted over a month waiting for something they never ordered. They could have told me that on my first call. So I told them I would come in and pick up a copy of my prescription and go somewhere else and she said "ok, that's fine" so I went and picked it up and the prescription I was given is no different than the one I had when I walked in that place to get and eye exam in February!!! He didn't give me this "special " prescription that I was gonna have to order these "special" contacts for, apparently there is only one company that makes them?? Sounds fishy. So I want my money back for my eye exam so I can go to a real respectable business and have my eyes examined again. Hey and maybe get some people in your store that are friendly and are properly trained.


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