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Original Comment I recently moved to another city in Florida and went into the DSW website and changed my personal mailing address and phone number and saved the information. Then I decided not to order. The next day I went back into DSW website and chose 3 pairs of sandals in my difficult size 9.5 wide. Most websites retain the customers information when it has been updated but not DSW website. Unbeknown to me I placed my order. Several days later I received an email saying my shoes were ready for pickup at the store in the city 5 hours away where I used to live. DSW website does not hold information updates that customers input. I am highly pissed with your customer service ppl as they did not comprehend what I was saying to them. They kept saying I chose the wrong store. Anyway please have your IT ppl fix the bugs in your website so that it will save information your customers input and hopefully no one else will have to go thru this. Your supervisor Jennifer is a waste of time as she lies to customers just to get them off the phone and move on. She lied to me and I lost a pair of shoes because of her incompetence. There is something to be said for not outsourcing jobs. workers instead.

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