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Original Comment Days Inn by Wyndham cave city Ky. We booked this hotel last minute. I only chose it because I thought it was affiliated with the Wyndham hotel chain. When we checked into the hotel the lobby was very un-inviting, there was a girl sleeping on the couch in the waiting room. It was 6pm when we checked into the hotel. We were given room 119. We opened the door and I was completely disgusted with what we seen. There were holes in the walls, mold all over the furniture , in the bathroom and along the base boards of the outside walls. There was a cockroach behind the dresser. The bathroom door had feces smeared on it and the ceiling was all peeling. The linens were completely filthy, looked like they were washed in dirt. I took several photos of the room.<br /> I went back to the lobby to request a different room or my money back. There was no one available, we waited 20 min and no one returned. We went to dinner then returned and still no one was available at the front desk, we tried calling and got a recording. We went back to the rom to wait for someone to return. We began feeling ill and just left. We had a 6 hour ride home. I called Expedia to request a refund, we were told the hotel had a non refundable policy for cancelation, I contacted Wyndham hotels and was given a complaint number and was told I would hear from someone in 48-72 hours.<br /> 2 days later I got an email from Penni Atwell the Manager from the hotel. Her response was because no one else complained about the room and they have a no refund policy for cancellation there would not be a refund. I sent her all the photos that I took, she then responded with , the room needed some minor repairs so she will send a $10 gift card to hotels.com and I would have to contact them to get the $10. This was a total insult the room was $127. I asked for a copy of there cleaning policy to help stop the spread of Covid 19 and any other diseases. Her response was she has done all she is authorized to do.<br /> It has been 18 days and I am still waiting on a response from Wyndham hotels.<br /> Wyndham has always been my first choice for hotels. I was disappointed in the lack of concern they have for the safety of there patrons. I will no longer use Wyndham hotels. I also should have used my better judgement and not booked at a Days inn

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