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Original Comment My doctor sent my prescription to Express Scripts on 1/23. Express Scripts proved to be anything but "Express" in filling my script. I finally received notice that they were "filling" my prescription on 1/29 (6 days later), at which point I was forced to opt-in for the pricy upgrade of "2 day shipping" in order to actually receive my necessary medication before my supply ran out completely. I received a shipping notice on 1/30 with tracking info, which indicated the package was not actually passed onto UPS until 1/31, and upon viewing the shipment details, showed no indication of the package being billed as "2nd day delivery" or expedited in any manner, it showed the shipping speed as "ground" (basic/reg. speed). After noticing a lack of tracking updates, I contacted UPS & was informed they must have "lost" my package. I informed UPS this package contained prescription medication which was also classified as a class III controlled substance, and was informed that this was unknown to them as the package was NOT labeled/billed accordingly. Upon contacting Express Scripts to resolve the issue of being entirely out of my necessary medication, and UPS having lost my shipment, I simple wanted to have my prescription transferred to a local pharmacy in order to access this medication which, at this point, I desperately needed, and was told they would NOT allow the prescription to be transferred, nor would they reship the prescription, and effectively accomplished literally NOTHING whatsoever throughout the 3 HOUR 45 MINUTE phone call...a complete waste of time which effectively prevented me from even contacting my doctor's office to request a new prescription be sent to a local pharmacy as it was a Friday afternoon, and by then, beyond business hours (a factor I repeatedly reiterated as an extremely imperative factor in the quick, efficient handling of this matter throughout the phone call). My original shipment eventually showed up on 2/8, a full 8 days since being shipped, and upon opening the package, I found the contents to be entirely destroyed. The medication, vials of liquid suspension, clearly indicate on the vial, accompanying drug manf.info sheet, product box, AND drug facts printout included by Express Scripts, a temperature control standard for this medication (68-77°F). Express Scripts failed to take any measure to maintain the integrity of this medication in packaging, nor was it labeled accordingly to alert the courier of this special handling need. Despite contacting Express Scripts directly, Cigna, and UPS, I have still not been compensated for the epic failure of this delivery. I lodged a complaint with the Better Business Bureau a few weeks ago, and this week received a voicemail from a Michael Crane from Express Scripts Corporate Office wanting to discuss the matter. I returned his called almost immediately, left a voicemail 2 days ago with no response. I attempted to call him again today, left a voicemail, still no response. I made clear should he not respond by the close of the business day, I will be escalating this matter far beyond the BBB to ensure they are not permitted to continue serving customers in such a careless, haphazard, dangerous manner. The FDA takes the gross mishandling of medication by pharmacies VERY seriously especially when such mishandling could result in serious health complications as result. Additionally, the DEA monitor mail order pharmacies to ensure appropriate transportation of controlled substances in order to prevent unauthorized access/use of such drugs. I will NOT be utilizing this seemingly convenient new mail order pharmacy service included with my Cigna Prescription plan ever again. I am beyond appalled that Cigna chooses to put their reputable name on this absolutely deplorable excuse for a pharmacy.

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