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Original Comment ? I just wasted an afternoon at AAA. I have roadside service and life insurance with AAA. Went today to Ventura, CA office to get life insurance for husband. Receptionist looks into agent's office and says he's with a client but should not be long as client already has a policy. So we sit and wait, and wait and wait. After an hour I go back to ask what's the holdup. She looks towards his office and says I'll check if you'll just have a seat. Well, 15 minutes later I return to up front and she says the agent went to lunch. I'm angry now and ask how could he leave when he had a customer waiting? She shrugs her shoulders and says I don't know. I ask for manager and again another 15 minute wait while she looks for manager. I then get called up by woman who says they have no manager at that office. ?I leave and on the freeway headed home when agent calls. I explained what happened and he says he was out to lunch when I arrived. Liar, I saw him with client. Avoid AAA or at least this location, dishonest and horrible customer service.

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