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Original Comment My Thrifty rental was having issues for a couple day. Because we weren't broke down we could not get assistance. Finally it broke down and was towed on last day of rental. Emergency Roadside Service told me that I would need to take a car hire the remaining 40-miles to Regan National Airport at my expense but once I turned in my receipt Thrifty would reimburse me. That was on June 29. I have made calls every two weeks trying to get my credit card credited for that Uber amount or a check. Every call I'm told it is being processed in 7-10 days. They confirm the card # and amount. Today Customer Service told me there was no receipt on file or card info, when I asked to be transferred to supervisor my info suddenly was available. Again was told they would elevate it and someone would contact me in 7-10 days. Each time I ask to be transferred to supervisor, corporate POC or someone in US office I'm told they do not have the number to transfer me to. <br /> I contacted my local BBB and they advised me to file a complaint in state of HQ, plus with the Federal Trade Commission for Bad Business Practice. I filed those this evening.

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