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On September 30th our company placed an online order for your Pueblo West Colorado location for 30 sandwiches at 9:15. We requested delivery at 11:30 am. Total amount paid with credit card $279.72 <br /> At 11:45 am I had to call them he store because the order was not delivered yet and 30 employees were waiting for lunch.<br /> The person that answered stated that they are very busy and quote &quot;your order is LESS important because we have to serv the customers in the store&quot; also he told me that it will take an other 20 minutes which would've been 35 minutes later than the requested delivery time.<br /> We waited patiently for an other minutes and I called again to check on the status of the order. The same person answered and he was very upset, rude and shot with me and he said that he doesn't know when the order will be ready because he's very busy. I was trying to find out how long we need to wait for scheduling purposes. We can't have 30 people waiting for lunch. <br /> He was very frustrated and he hang up on me. After waiting an other 30 minutes, not knowing when the food will be ready, myself and the owner of my company went to the store (JJ3734 in Pueblo West, CO) to figure out what is going on with our order. To our surprise the store was completely empty, there was nobody in the store.<br /> When we get there our orders was still not ready. I asked the whole crew which one of them hanged up on me. After asking the question 3 times someone named Bryson admitted that he was the one who hanged up on me. I asked him what was his position and he told me that he is the Manager at that specific store. I asked his last name and he refused to give it to me.<br /> <br /> As, an Operations Manager myself, I am very disappointed in the quality of customer service at I received today from Jimmy John's. As a paying customer I expect that at least be treated with respect and honesty and not to have someone hang up the phone when I try to get answers for something that I paid for.<br /> <br /> Hope that you will pay more attention to who you hire and whom you put in a management position. If this person would be under my management he would be fired on the spot. <br /> <br /> One last request. Jimmy John's over me the delivery fee and I would like to be reimbursed for the tip and the 1 hour and 30 minutes delay for order. I asked the crew at the store but they said that they don't know how to reimburse me and they have to ask the General Manager. <br /> <br /> Unfortunately, this experience left a very bad taste in our mouths and we will never order from your company. ( This order was the second order in the last 4 days from us)<br /> <br /> Best regards,<br /> <br /> Anna-Maria Motoc<br /> Operations Manager <br /> STRATOS Colorado <br /> P. 952 353 0449<br /> E. [email protected]


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