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Original Comment I have loved your pizza all 43 years of my life. Unfortunately, I have had several major upsets when it comes to customer service and the treatment received by a handful of employees in a few different locations. All of these locations have been in Northern California. For the most part, most of it has been "dealt with" almost satisfactory, although there have been a couple incidents where the incident occurred over the phone and upon asking for a manager I was told I was already speaking to the manager or there was no manager available. I highly doubt I was speaking with the manager in any of those situations, especially seeing how I had gone through an ordeal at one restaurant, and he told me he was the manager, just to find out later that he had lied and done a few other things that was definitely not deemed redeemable in the eyes of the manager of that Round Table and that employee was fired after that. Although I kinda felt bad for the guy, he was definitely in the wrong and I understood why he would be fired for what he did. One of those times, I was given a few coupons by a manager who said she was the district manager. She told me that I could use the coupons at any of the Round Tables in Northern California, but when I tried to redeem a $5 off coupon 3 nights ago, I was told that they don't participate in any rewards programs and therefore they wouldn't accept it. I told him that it wasn't a rewards thing, and tried explaining it to him but he said I couldn't use it. Although frustrated, I didn't get mad at him because I don't think he was trying to be difficult. I still proceeded to order the pizza and tip him $10 for a carryout order consisting of one pizza. I work in a tip based job and although a carryout order doesn't require tipping, I still know the feeling of getting a good tip, especially when it required less work for that particular order compared to others that require a lot more work and I get tipped less than half of that. I tell you this so you know that I'm not a mean person, nor am I stingy, picky, or unempathetic, and I'm pretty understanding and open minded about a lot of situations. I just don't understand why I wouldn't be able to use that coupon at a Santa Rosa Round Table but I could use them at the rest of the Round Tables in Sonoma County? Does that sound incorrect to you? Or is there something I'm missing in this situation, that was not explained to me? The location I'm referring to is on Occidental Road in Santa Rosa. Is there something different about that location that makes them different than the rest of the local locations?

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