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Original Comment SafeLink Customer Service is horrible. Their outsourced center staff doesn't understand english, requiring you to repeat the same story over and over again. It's frustrating, your not allowed to speak with a supervisor and they don't offer to collect your contact info for a call back. I was sent a replacement phone, signed up as a new customer thought I've been with them for 8 years. The Mall rep. was unable to give me a new upgraded phone or tablet because of it. The Cust- serv rep. could not resolve my problem. He needs retraining.*I need to know on what date I'm eligible for a new phone- so I can tell the Mall Rep. next month. * In fact the Mall Rep. couldn't even reach SafeLink; another problem. And all Mall Reps. want to do is sign people up as soon as possible. They lose interest real fast after they realize- you can't be signed up. And I can't leave SafeLink before signing with another company. *Meaning I'd be without phone service.

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