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Original Comment Customer service is a JOKE! We placed an &quot;order&quot; in the evening to be sure the product would be availabe when we arrived in the morning. Arriving at the store more than 30 minutes after opening, we were told that &quot;orders&quot; take more than 90 minutes to &quot;work thru the system&quot;. WHAT!!!<br /> So we stood around waiting for our order while other customres came into the store and actually purchased the items they were there for.<br /> <br /> Worse, we received an email during this wait time stating that our &quot;order&quot; was ready. When we went to the pick up, the child could not find it and walked away to have a coffee break while she sought out someone to go into the store shelves and pick our items for us.<br /> During those 90 minutes, they were selling the floor items. Best Buy had our money already and showed no concern to ensure that we received the product. In fact, it seemed more like they were reserving those floor items just in case customers walked into the store and purchased them.<br /> <br /> It is a disgrace to tell a customer they have to stand around for more than 90 minutes when the money is already credited to your company.

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