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Original Comment OMG!!!! I just spent an hour on the phone with three different representatives to get technical assisstance including being transferred to David in Buick Canada technical assistance. Hung up on once when transferred to a supervisor, and no advice was given other than that in the operators manual which I advised them I had been through and needed more!!!!! I was prodded for personal information,and finally, at the end, David refers me to a dealership!!!!!!!!! AARRGGHH!! I have emailed the BBB and hope they slap someone, I think it is an invasion of my privacy and misrepresentation to refuse to give assistance without obtaining personal information. It is their purpose provide technical assistance not elicit personal marketing information. I am hopingthe BBB will clarify if Buick can refuse technical assistance and keep me on hold and on the line in order to create a file on me. I think that fraudulent!!!

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