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Original Comment On May 20 I reserved two rooms for July 13 at the Best Western West Towne Suites in Madison, WI. The lady who took the reservations was very abrupt, as I noted in an email to my friend who was to use the second room.Although I was given reservation code numbers, no other confirmation was enacted that showed dates,customer names, etc. It was strictly word of mouth.<br /> When I arrived on July 13, this same lady said I didn't have a reservation. She said my reservation was for JUNE 13, not July 13 as I had requested. She said that when I didn't show on June 13 the company charged my credit card for $206 and, from their standpoint, the transaction was completed.<br /> When I said I had made my reservation for July 13, the lady said I must be in error because, &quot;I never make mistakes.&quot;<br /> So, I request a $206 refund or credit to my charge card AND an apology for the manner the company used in handling the matter.<br /> The name of the offending company is Best Western West Towne Suites. The general manager is Randee Talwar.

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