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Original Comment I purchased a 55' Sony TV in June 2012. Sat. 9/8/ll the sound went out. Called Sony Cust. Svc. Reported the problem....E55421329...and was told that the part would be here in Sacramento, California in 5 days. My husband has cancer and we are both in our 70's and our TV is our lifeline to the world. On Tue 9/ll I called Sony again to check on the progress of getting our part. I spoke with Ken Badge# CJD3 and he said we would definitely get a call from WorldWide on Thur 9/13 and our part would be here in Sacramento. Today I called WorldWide and they informed me that the part had just been shipped today and would not arrive in Sac. until Monday 9/17 and then it would probably be Wed. 9/19 before we got service. I was devistated. We're sitting here with our new TV with nosound and it would at least another week before this problem was taken care of. I bought a Sony brand TV because I thought it was a big reputable company but instead I have been lied to by their own techs. How can this big company care so little about their senior citizens or maybe because we are seniors we are not considered future customers. Please respond. Thank you

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