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Original Comment I had tried for (3) x's to access your wireless phone system finally on my 4th attempt after going thru several steps I was answered by your representative Antonyio?? who explained the $30.00 upgrade fee?? & was very kind & knowledgeable, we have been under our son's program for a # of years and to my knowledge have never paid an upgrade? fee. We don't text, fwd pictures etc. we use this phone only for a phone conversation as needed mostly when we travel since our son pays for this & wants to since we are on social security & pension we do pay on occasion since I found out I could much against our son's wishes. I requested that his acct, be credited for this $30.00 fee & was advised they are unable to do so. Shame on you for being such a big company that your employees are unable to take this on a case by case basis. We have benefited from this service & regretfully may not do so in the future when our present contract expires. Gail Lyle

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