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Good Morning: I received a letter from Josh Nichols, Damage Recovery Agent regarding a damages claim; I asked why I received the letter and whether the claims info was provided to my insurance company. He stated that it wasn't because it met a certain criteria; I asked for the "criteria" to be explained at which time he refused; I asked to speak to his supervisor and he stated that "she" wouldn't take the time to explain it either. He was not only rude and patronizing but totally unprofessional. I need to know what the "certain criteria" is that I made before I pay any claim to Dollar Rental; I will never again take my car rental business to Dollar after this!


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