Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment my name is Dibakar Ghosh.<br /> <br /> MEMBER ID NUMBER:-0000020744007<br /> CONFIRMATION NUMBER FOR A CALL DONE ON NOV 26TH 2012 --86584333(custimer service rep name-Marvelyn)<br /> <br /> I want to share my terrible experience with Humana Customer service while requesting to have my policies discontinued as I am Moving OUT OF COUNTRY.<br /> <br /> I called last week to have my Humana One dental policy cancelled as I am moving out of country and to my surprise the rep from the call center asks me to post a letter to some P.O box address( r we talking about 21st century and USA or some underdeveloped village in some underdeveloped country),i still sent the letter through express post on last week Wednesday and managed to get a fax too sent thru some insurance agent who though not dealing with humana still came forward to help us.Today i called again to check the status and your customer service rep is telling me wait for 30 business days to get a revert from the Grievance department ,Common hope you guys understand the meaning of grievance and customer service i kept on repeating that I am leaving the country tomorrow and ur rep kept on saying that she cannot do anything .on asking for a supervisor i got the reply that no supervisor is available i requested for a Sr. manger call back sa even the sr managers were not available sh mentioned that can happen in 24-48 hours in spite of me telling her 10 times that i am leaving the country tomorrow . i asked the rep to arrange for a call back in next two hours which has not happened yet.I believe you need to train your people for active listening .there was no update or record of the letter sent or fax received .<br /> <br /> I have worked with customer service for 10 years now and i respect the job from my heart but it really hurts to see people making fun of this job like this and management doing nothing about it .<br /> <br /> Just to put it once again in front of the management I would like to close my policies and no further payments hitting my credit card or bank account as i have moved out of country.<br /> <br /> <br /> Hope the people at corporate office are sensible enough to understand the urgency of the situation and take necessary steps and skip processes to expedite the resolution and not wait for 30 business days .<br /> <br /> Do you ever read ur customer complaints .97% of ur clients are frustrated with ur services .Hope u see where u r heading towards.<br /> <br /> <br /> Please have my policies discontinued from next billing cycle with no further debits to my credit/debit card.

Feedback

Your Name

Your Email

Verification