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Original Comment Absolutely appalling customer service! Today we attempted to make a relatively small purchase (with an existing credit balance of nearly $9,000!), and our card was rejected. When we called Customer Service we were given a runaround and then transferred to the fraud people (all overseas in India) and they could not give us a satisfactory explanation for the rejection, other than "it's a system algorithm." We were transferred back and forth to inept Customer Service reps and after waiting for nearly 30 minutes, we were given some address for Customer Service in El Paso, Texas. What an operation! We are long time Amex customers but now we are seriously thinking this card is not worth having any longer. The term "customer service" is an oxymoron - there is no such thing at Amex.

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