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I thought Lexus valued their customers and was committed to their satisfaction. This is my fourth Lexus and was trying to get into another to lower my payments due to my recent situation. And instead of Lexus eating my negative equity in order to keep me in a Lexus, they allowed me to come there and waste my time. It is sad that Lexus does not go the extra mile for their existing customers. Thought you were a different kind of company, but apparently not.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Candice Riley


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