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I was dealing with Medco and they have merged with Express Scripts. I thought it was bad before. Telephone support is a joke since none of the three individuals I have spoken to in the past month can understand English nor speak it. They know nothing about the web site. Fortunately, after much disgust, I am transferred to an American in web support that I can deal with. Of course, I have no choice but to deal with Express Scripts as my insurance requires their use. I hope they will be able to read my English letter to corporate.


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