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Original Comment I booked a westjet flight and paid for a seat assignment six months prior to our flight. On the return flight we were informed at the airport that we had no assigned seat and that we would have to sit on separate sides of the plane. It was a 6 and a half hour flight. They acted like it was no big deal and so what. Well it was a big deal and we were very upset as our seats were on opposite sides of the plane. Westjet employees could of cared less. Our premium seats where given to someone else and when we confronted the westjet employees over our disatisfaction with the situation, they told us to ask around the plane and maybe someone would switch us. When our seats where selected there wasn't very many seats taken on this flight. We will never get the seven hours back sitting between strangers and I can will never book westjet again. We have flown on many different airlines and we will book anyone but them from now on! When I called westjet they said well we'll give you your seat money back, wow, not the point.. What is the point of selling assigned seating and then not giving it to the customer? It is completely unacceptable and the whole reason I booked seats in advance is so could sit where we wanted. If I didn't care I would take what was left when I got to the airport. Westjet needs to have some customer service because laughing at the customer isn't the way to gain them. Your motto so you claim is we care, well no one gave a damn on our flight!

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