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My name is Wanda Cullen and have been a VZW customer since 2000. I have never left VZW. I called 2/19/13 to make an ACH payment tomorrow. I was also transferred to sales for assist with a possible new phone. I talked with Sandy (rep) and was (after 12 years of good service) given the BEST customer service!! She offered to assist with a lighter bill and still maintain my minutes utilized monthly and her Supervisor, Angela also instructed me on new technology available! The was TOP-OF-THE-LINE cust. serv.!!! It took 12 years but was well worth the wait!!!!


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