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Original Comment I went in to upgrade to an Iphone % in December 2012 for a Christmas present for my son. The salesman never mentioned that if i didnt pay full price for the phone, i would lose the unlimited data package (we were grandfathered in by Surewest and kept the unlimited whe they sold to Verizon). I called Verizon 11 days later asking why my son no longer has unlimited. The young lady told me that since i called within a 2 week period, the unlimited could be restored to my sons phone and that she just has to put in a request and it would return in 3 days. A month later still no unlimited. I then talked to a man at Verizon saying that because of the holidays, they were behind in the requests and to give it a couple of weeks. I called today, a month later because i still do not have my unlimited package and the representative tells me they no longer have unlimited and had gotten rid of it the following July. Since i used my upgrade and did not pay full price for the phone, i lost my unlimited. He would not transfer me to a manager and had to hang up and call back. I then spoke to 2 manager and both did nothing to help and had to tell them to cancel my contract and i will not pay for the termination fees. So all in all, I spoke to 6 representatives in a 2 month period and still can not get my unlimited data package back, which i was told by 3 employees, i would. Terrible!!!

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