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Original Comment The reason that I moved over to Verizon Wireless was because of your Commitment &amp; Values statements. However, I have found that during the year, that not one of those commitments/values are shared with the customer service community in your company.<br /> <br /> Performance Excellence?<br /> <br /> My daughter has had to return her Blackberry phone 4-5 times. She lives in another city with no family and this is her means of communication with her family and her job. Each time, she sends the phone back, only to be replaced with a re-furbished phone that works for a short period of time and then does not work (won't hold a charge, can't receive incoming calls, etc.). I have received my second refurbished phone from Verizon and it has problems as well, causing me to not get the service that is expected from such a values committed company. Even before this phone was sent, the customer service representative tried to replace with a better device, but could NOT find a phone that had all the equipment so a replacement phone could be sent in place of this Blackberry piece of crap that your company continues to send out. <br /> <br /> For this phone, 513.382.0888, I received the phone but could not get it to activate. After calling for &quot;after hours assistance (11pm - 6am)&quot; several times and getting Financial Services, I was not happy. After 7am, I spoke with Louis, who tried his best to help and at least called me back to tell me that the activation system was not working. I never did get an explanation as to why the &quot;after hours&quot; service was not working. After getting the phone activated, it would not let me activate my email accounts. I had to get on the phone and call about that and get it fixed. <br /> <br /> While I am at work, I put my phone on vibrate. Well, the 'vibrate' on this phone could wake the dead! That could not be fixed and I was requested, once again to get a replacement. At no time did your company give a credit for the time that the phone was not able to be used. <br /> <br /> The performance of your re-furbished equipment is horrible. The time taken away from the combination of my phone and my daughter's is unacceptable.<br /> <br /> Accountability/Integrity<br /> <br /> I have been told on at least 3 occasions that I cannot blame Verizon for the Blackberry issue. I was told that they send the device out and it is their fault.<br /> <br /> I called Blackberry. Blackberry told me that Verizon has their OWN servicing for these phones and that they only provide technical assistance. So much for accountability and integrity.<br /> <br /> <br /> Putting your customer first? I think you are putting the all-mighty dollar first or else you would ensure that you have <br /> &amp;#8226; Complete resolution for your customers - if you cannot guarantee the devices that you put out, then you need to either open a ticket to see what is going on with the phones and provide some type of compensation, whether it be credits to the bill for no use or opting out of contract, or, early upgrade.<br /> <br /> This is shady what you are doing and perhaps you need to go back and revisit your Commitment and Values because in my book, you certainly are not living up to it.

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