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Original Comment I am right along with every comment that I have read about this wretched company. I have been on the same prescription for over 3 years. Suddenly, I must seek prior authorization for it. I get it after fighting multiple times on different dates. My wife FINALLY speaks to someone who we thought actually knew what she was doing. She gave us her name(Leslie and her extension in Prior Authorization 2809) Last month, I went to pickup the Rx with no problems. We thought, "problem solved" finally! Just took the same Rx to the pharmacy and low and behold, Express Scripts refuses to authorize filling it. I just called Express Scripts giving them all the same personal info I have used with them for the past 4 years. They had no record of my account. I was told to call back in an hour because their system was down. I asked to speak with Leslie in prior authorization and gave the rep. the extension we were given. Shock, Shock...there isn't an extension 2809. Reporting their sorry excuse for a company to BBB! I have had it with Medco

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