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Original Comment My first time to PetCo, My last time. on 6-12-13 I had an appointment to take my dog in for grooming at the Santa Fe, NM location. I arrived ontime at 10:00 a.m. At that time I was informed that it would be 4 hours before I could pick up my dog, this was NOT told to me at the time of making the appointment. I ran some errands, had lunch and came back 4 hours later. At that time I was told it would be another hour "or so". I waited in the store, after another hour I checked, I was told she would be right out, finally, right?? WRONG. The groomer was waving for me to come inside and get my dog, Honey is her name. I walk in to my surprise, NOT my dog, this was Lady. OK, I've had enough by now, I asked how much longer...Another hour, are you kidding me. One of the groomers told me I should have gone home and waited for them to call me, I live 40 miles away from Santa Fe, so really I'm going to drive 160 miles, I don't think so. Then she really became insulting to me and started acting like this was MY fault that they messed up. So 5 hours and nothing done, my dog has been sitting in a kennel with no water for absolutly nothing to be done. When I got her out of the store she was so thirsty, lucky I did bring water for her. PetCo's grooming practice is cruel to animals. Either schedule appointments like a real grooming salon or stop the grooming. No animal deserves to be forced into a cage for that many hours. Folks beware, avoid PetCo, they do not take good care of the animals after you drop them off. I'm sure this like all comments that aren't warm and fuzzy are just ignored by PetCo.

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