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Original Comment I am so DISGUSTING to MEDCO and Express Scripts...period. My employer changed to them two years ago and it has been horrible. Multiple times you get a computerized phone call asking for your name, birth date, address; then it give you a number. A number? Who gives a crap about that number. It doesn't tell you anything. Then you have to call them yourself and when you finally get a person and you give them everything you gave the computer, they tell you they're going to transfer you to someone who can work talk with you. That person then asked everything you gave to the computer and to the first person. Don't ask for a supervisor, because then you have to give the new person everything you gave the first three times and they can't do a stinking thing anything. On top of that, even though you and your spouse have filled the forms so that it doesn't matter which one they're talking to, they can tell either one about everything about each other. They still won't do it. They call me on my cell phone, then refuse to talk to me with anything about my spouse, even though I know their answers. Then why call me on my cell phone? If you want information about my spouse, call my SPOUSE on their cell phone not on my cell phone. Don't send ME paper about my spouse if you won't stop putting "x" in everything other than their name on MY papers. Send the information to my spouse about my spouse. Stop calling me that a medication needs a new prescription, when last week you already filled it and sent it to me. Don't automatic change my meds without pre-notification. So the next time I get the hives from a new generic medication, I'll know that's what caused the problem. Then next time I talk to a supervisor, he doesn't attempt to give me a dissertation about why he can't fix a problem. I used to be a Registered Nurse, a Director of Nursing, and a Clinical Supervisor that covered 1/4 of my state. I know about meds and respect to clients. Don't think your going to be rude because I'm pissed about your company. Tell your supervisors about my problems and let them know it needs to be fixed. PERIOD.

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